As Vice President of Care Transformation, Crystal Eubanks advances strategy, program design and execution, partner engagement and business development within PBGH’s Care Transformation portfolio of programs, initiatives and technical assistance. In this role, she leads the California Quality Collaborative (CQC) and its California Advanced Primary Care Initiative, in partnership with Integrated Healthcare Association, and oversees the Transform Maternity Care program. Crystal previously served as Senior Director, Care Redesign and developed technical bodies of work for behavioral health integration and practice facilitation, authored toolkits and learning resources, and served as an improvement advisor and trainer in CQC’s Practice Transformation Initiative.
Crystal brings quality improvement, clinic operations and leadership experience from on-the-ground work with ambulatory and primary care delivery systems in the private and public sectors. Her passion for transforming chronic disease and behavioral health care through data- and value-driven innovation grew from her time serving as quality improvement director, coach and consultant for various community health centers and consortia, health care Managed Services Organizations and public health departments. Previously as Director of Quality and Data Analytics at LifeLong Medical Care, Crystal led care transformation and improvement initiatives to achieve multi-site recognition as a National Committee for Quality Assurance (NCQA) Level 3 Patient-Centered Medical Home and national recognition as a top performing health center.
Crystal earned a Master of Science in Health Care Quality from the George Washington University School of Medicine and Health Sciences and a bachelor’s degree in International Development from the George Washington University.