This issue brief provides an overview of both the performance of specific behavioral health screening and referral services in primary care and recent changes in patients’ perceived quality of care.
PBGH surveyed California patients who had participated in primary care telehealth visits (both via phone and video) during 2020 and 2021 to examine their overall experience.
Supported by a grant from The SCAN Foundation – advancing a coordinated and easily navigated system of high-quality services for older adults that preserve dignity and independence.
Due to the rise of telehealth during COVID-19, PBGH developed and fielded a survey to gather patient feedback about telehealth visits.