Patient Assessment Survey

Patient-generated provider rankings offer patients and purchasers a valuable tool for assessing clinician performance in support of informed decisions about provider selection.

For 18 years, PBGH has been gathering patient feedback and producing annual provider organization ratings in California. Patient opinions and experiences regarding 165 provider organizations are collected from over 40,000 commercially insured patients each year. PBGH’s Patient Assessment Survey (PAS) initiative is the largest nonprofit, multi-stakeholder patient survey program in the U.S.

Survey results, which include clinical, patient experience, and cost-of-care ratings, and are made available to consumers through the California Department of Managed Health Care’s Office of the Patient Advocate consumer website. Performance on the PAS Group-Level Survey also accounts for 30% of the Integrated Healthcare Association’s (IHA) Value-Based Align. Measure. Perform. (AMP) program bonus. AMP is a nationally recognized effort designed to drive meaningful changes that reduce costs and improve care quality and outcomes in California and nationwide.