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Redesign Care Delivery

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Supporting the health care system to deliver better care at a better price

Too often the health care provided in this country is inconvenient, ineffective and unsafe. According to the Institute of Medicine, Americans receive recommended care only 53 percent of the time; thousands of cases of inappropriate care and preventable mistakes happen every year. These problems will persist so long as providers are not well connected to one another, fail to install and use systems to improve clinical decisions, and payments continue to reward fragmented care management. Providers can build better systems that improve patient’s health and experience at lower costs when they listen to those who pay for and experience care. The Pacific Business Group on Health engages in policy work, partnerships and pilots to help redesign care delivery.

Spotlight: Redesigning care to keep mom from returning to the hospital

"It has been a rough year with mom in and out of the hospital every few months. The hospital doesn't seem to talk to her doctor and no one seems to tell the skilled nursing facility how to care for her. It is costing us a fortune, and making her miserable. There has to be better way."

Claudia's experience with her mother is typical. Patients who return to the hospital within a month of being discharged represent one of the most persistent and costly, yet preventable, problems in health care. Especially with our aging population, an increasing number of Americans can expect a hospital visit, followed shortly by another one. Yet hospital readmissions are often preventable, if a patient's care team works with the patient and family to plan for the transition home and for future care needs. The California Quality Collaborative, actively supported by PBGH, is tackling the problem of hospital readmissions by helping physicians and medical groups redesign their care delivery to better plan for this transition. Ultimately this means a smoother transition, better care and lower costs for Claudia and her mother.