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PBGH Staff by Department Christine Chen, MPP Christine Chen is Policy Analyst for the Consumer-Purchaser Disclosure Project. The Consumer-Purchaser Disclosure Project is a group of leading employer, consumer, and labor organizations dedicated to improving health care quality and affordability by advancing public reporting of provider performance information so it can be used for improvement, consumer choice, and as part of payment reform. Previously, Ms. Chen was a Senior Research Analyst at the Center for Health Improvement. She managed national initiatives that promoted health care quality through increasing transparency and accountability in the health care delivery system. She facilitated the implementation of patient experience surveys, consumer engagement strategies, and public reporting programs in regional, multi-stakeholder collaboratives across the country. Ms. Chen also served as a policy analyst at the Insure the Uninsured Project, developing research on insurance trends and recommendations for increasing access to care. Ms. Chen holds a Master’s in Public Policy from the University of California, Los Angeles. Jennifer Eames, MPH Jennifer Eames is Associate Director for the Consumer-Purchaser Disclosure Project. The Consumer-Purchaser Disclosure Project is a group of leading employer, consumer, and labor organizations improving health care quality and affordability by advancing public reporting of provider performance information so it can be used for improvement, consumer choice, and as part of payment reform. Ms. Eames brings over thirteen years experience working in the arena of health care performance measurement to the project. Prior to joining PBGH Ms. Eames was a Health Economist at Genentech, where she contributed to the development and commercialization of products by overseeing patient reported outcomes and providing economic assessments. Before that, she was a Program Officer at the California HealthCare Foundation (CHCF). While at CHCF she managed a portfolio of projects related to patient safety, health disparities and the public reporting of performance measurement. When she left the Picker Institute in Boston, Ms. Eames was Director of Client Services. At the Picker Institute, she helped clients measure patients’ experience with care and use the information for improvement, public reporting, and financial rewards. Her clients included hospital associations, health systems and employer coalitions located throughout the US. She also has held quality management positions at health systems in New England. Ms. Eames earned a BA with Honors from Wellesley College and an MPH in Health Policy and Management from University of California at Berkeley. David Lansky, PhD David Lansky, PhD, the President and Chief Executive Officer, oversees the efforts of the Pacific Business Group on Health to improve the affordability and accessibility of high quality health care. Previously, Dr. Lansky was Senior Director, Health Program and Executive Director, Personal Health Technology Initiative for the Markle Foundation. He also served as President of the Foundation for Accountability (FACCT) from its inception in 1995. For more than twenty years, he has been a proponent of a more responsive health care system in which consumers are partners in their care and help shape the delivery of care. A nationally recognized expert in accountability and quality measurement, Dr. Lansky has served as a board member or advisor to numerous health care projects and programs. Some of these include the National Quality Forum, Joint Commission on Accreditation of Healthcare Organizations, National Patient Safety Foundation, The Leapfrog Group, and President Bush's 2002 Economic Forum. Prior to FACCT, Dr. Lansky was a senior policy analyst for the Jackson Hole Group during the national health reform debate of 1993-94. He also led the Center for Outcomes Research and Education at Oregon-based Providence Health System. In this capacity he was responsible for outcomes research, measurement of consumer satisfaction, health risk and health status assessment, development of electronic member and patient records, and communicating with purchasers and the larger community about health care quality. He received his doctorate from the University of California at Berkeley and his undergraduate degree from Boston University. Peter
V. Lee, JD Peter Lee, JD, the Executive Director for National Health Policy of the Pacific Business Group on Health (PBGH), oversees the efforts of PBGH to shape national and state policies to reinforce purchasers’ efforts to improve the affordability and accessibility of high quality health care. Mr. Lee represents the perspective of purchasers seeking to promote high value in health care by working on California and national policy and quality reform efforts. Mr. Lee is a member of the boards of the National Committee on Quality Assurance (NCQA), the National Quality Forum (NQF), the National Priorities, and is the co-chair of the Consumer/Purchaser Disclosure Project, a national effort to promote better transparency of health care providers' performance. Mr. Lee has served on numerous national and statewide bodies, such as the Institute of Medicine's Crossing the Quality Chasm Summit Committee and the State of California's Managed Health Care Improvement Task Force. He is a frequent speaker and commentator on national health care quality issues. Mr. Lee testifies and speaks regularly on health care quality issues, presents at conferences and has authored a number of studies on health care issues, including reports on health care quality information and patient advocacy programs. Mr. Lee served as the Chief Executive Officer of PBGH from 2000 to 2008. Before joining PBGH, Mr. Lee was the Executive Director of the Center for Health Care Rights. There he oversaw the Center's direct service, research and advocacy efforts seeking to ensure that consumers are represented at every level of the health care system. Previously, Mr. Lee was an attorney with the Los Angeles firm of Tuttle & Taylor. In the 1980s, he worked on health care issues in Washington, DC, where he was the Director of Programs for the National AIDS Network. He received his law degree from the University of Southern California and his undergraduate degree from the University of California at Berkeley.
Arnold
Milstein, MD Arnie Milstein is the Medical Director at PBGH and the National Health Care Thought Leader at William M. Mercer. His work focuses on improving managed care programs for large purchasers and government. Dr. Milstein's 30 book chapters and published articles have centered on managed care program design. A member of NCQA's national committee to develop HEDIS and the Performance Measures Coordinating Committee, Business Insurance magazine selected him as "one of the 20 people who has made a difference in employee benefits management in the past 20 years." Last year's New England Journal of Medicine's series on employer sponsored health insurance described him as a "pioneer" in employer efforts to advance quality. In October 2006 Dr. Milstein was elected to the Institute of Medicine. He is a member of the Medicare Payment Advisory Commission. Since January 2002, Dr. Milstein has also served on the Strategic Advisory Council of the National Quality Forum (NQF). Dr. Milstein holds a medical degree from Tufts University and a master's degree in health services planning from the University of California, Berkeley. He received a bachelor's degree in economics from Harvard University. He is an Associate Clinical Professor at the University of California, San Francisco Medical Center and a Worldwide Partner at Mercer. Bridget Gleason As Senior Manager, Value Based Purchasing, Bridget Gleason manages a range of purchaser workgroups and the annual eValue8 Health Plan Assessment. Previously, Ms. Gleason had an extensive career managing employee benefit programs for major Bay Area employers. For several years, she taught the health and welfare courses for the Certified Employee Benefits Specialist certification program through Golden Gate University and San Francisco State Extension. Ms. Gleason holds a master’s degree in business administration from Dominican University of California and has done graduate coursework in health care policy at California State University, Hayward. She received a bachelor’s degree in eastern movement studies at San Francisco State University. Emma Hoo Emma Hoo is Director of Value-Based Purchasing at the Pacific Business Group on Health. She manages both the Negotiating Alliance and Breakthrough Strategy activities that support the evaluation of traditional and consumer-driven health plans. Seventeen PBGH members participate in the Negotiating Alliance, which has successfully negotiated with commercial and Medicare California HMOs on rates, benefits and performance measures since 1994. PBGH uses a broad set of performance measures that promote effective health management, provider accountability and consumer engagement by health plans. The Breakthrough Strategy is designed to encourage adoption of “best-in-class” product features that foster consumer behavior change, migration to high quality and efficient providers, and accelerated clinical re-engineering. Previously, Ms. Hoo was Director of Operations for a Northern California medical group, with responsibility for contracting, data analysis and information systems. Ms. Hoo received a bachelor's degree in social studies from Harvard University. Lauren
V. Vela, MBA Lauren Vela is Executive Director of the Silicon Valley Employers Forum, a coalition of over 20 high tech companies focusing on both US and global health benefits issues. As such, she works directly with member companies, offering strategic direction, facilitating the sharing of best practices and providing member service and outreach. Previously, she was senior manager, Value Based Purchasing at the Pacific Business Group on Health, where managed a range of purchaser workgroups and the annual eValue8 Health Plan assessment. During Ms. Vela's tenure with PBGH, she has worked on various projects including CALINX (Health Information Improvement) and P-GO (Provider Group Oversight and Improvement). Prior to joining to PBGH, Ms. Vela was employed by the Memorial Health Care System in Houston where she developed and directed a worker's compensation managed care program that administered integrated benefit plans and was the Manager of Product Development and Market Research for Memorial/Sisters of Charity HMO. Ms. Vela holds a master's degree in business administration from the University of Houston, and has completed all required course work towards a doctorate in public health at the University of Texas, Health Science Center in Houston. Performance Information and Consumer Engagement Rachel DuPre Brodie Rachel DuPre Brodie is Senior Manager at PBGH working on Performance Measurement and Consumer Information projects as well as Value-Based Purchasing. Rachel is managing the development and launch of several PBGH Health Plan Chooser web sites that are designed to help consumers evaluate health plan cost, quality, and services information. She participated in PBGH’s recent Consumer Tools Assessment that reviewed web-based consumer decision support tools for treatment option support, hospital choice, and personal cost decision support. In turn, Ms. Brodie translated the project findings for use in the eValue8 Health Plan RFI and participates in the verification and review of health plan responses. She has also has worked with several researchers and the California Office of the Patient Advocate to develop its consumer quality report card. As a consultant for the California HealthCare Foundation, Ms. Brodie researched and wrote two white papers about end-of-life care in the state of California. Previously, she managed the negotiations, implementation, and tracking of health plan performance measures for PBGH. She also created benefit, cost, and risk analysis models to support value-based decision making for employer members. Ms. Brodie received a B.A. from Princeton University in 1993. She is an active alumnae, recent President of the regional alumni association, and Chair of the regional alumni schools committee. Cheryl L. Damberg, Ph.D. Cheryl Damberg is the Director of Research for the Pacific Business Group on Health. As such, she is the Principal Investigator for the Patient Assessment Survey, a study to measure and compare the performance of California physician groups; she is also the Co-Director of the California CABG Mortality Reporting Program, a statewide program to report risk-adjusted hospital mortality rates for California hospitals that perform bypass surgery. Dr. Damberg is a Co-Investigator on the CAHPS national team to develop a standardized tool to evaluate consumer experience with care at the physician group level. She is Co-Principal Investigator on a study to validate patient self-reported assessments of quality, and to examine the relationship between organizational structure, process and outcomes of care. Currently she is a member of the Integrated Healthcare Association's Pay-for-Performance Technical Subcommittee, the OSHPD's California CABG Outcomes Reporting Program Technical Advisory Committee, the National Advisory Panel for the Massachusetts Health Quality Partners project to evaluate patient experience with their primary care provider as well as the California Perinatal Quality of Care Consortium Executive Committee. Dr. Damberg holds a PhD in Public Policy from the RAND Graduate School of Policy Studies and an MPH from the University of Michigan. During her six-year tenure at RAND, she served as the Director of a HCFA-funded project to develop a comprehensive quality assessment tool (QA Tools) and evaluate the quality of care in managed care plans, co-authored a guidebook on how to conduct access, cost and quality studies and participated in research on health insurance coverage for workers in small firms. Prior to her tenure at RAND, Dr. Damberg also worked as a Senior Consultant to Fortune 100 firms for the MEDSTAT Group and spent five years as a Research Fellow in the U.S. Department of Health and Human Service's Office of Disease Prevention and Health Promotion. She has published in the area of quality of care, outcomes research, health insurance for small firms and preventive care. Julie France Julie France is Senior Manager, Health Care Performance measurement at the Pacific Business Group on Health. She manages the development and implementation of projects related to measuring and reporting on individual physician quality performance for the Better Quality Information Pilot that is part of the California Physician Performance Initiative. Ms France is also working to advance the use of healthcare performance information by managing projects to test performance measurement and reporting methods as well as approaches to integrate healthcare information for physicians and consumers. Prior to joining PBGH, Ms. France was at Blue Shield of California, where she led the reporting of provider quality metrics for Blue Shield’s Provider network. She was responsible for strategy and development of models to incorporate quality into network design initiatives at the hospital, medical group and individual physician level. David Randall David Randall is Senior Manager of Performance Information at the Pacific Business Group on Health. Mr. Randall is responsible for day-to-day management of projects to measure and report healthcare performance. Mr. Randall is the project manager of the California Physician Performance Initiative, a project to measure and report on the performance of California physicians. He is also the project manager of the California Patient Assessment Survey, a study to measure and compare the performance of California physician groups. He also provides analytic support to the Value-Based Purchasing program. Mr. Randall has fifteen years of performance measurement experience. Prior to joining the Pacific Business Group on Health, Mr. Randall served as a senior public policy analyst to the King County Council in Seattle, Washington. While at the council, he led public policy and performance measurement efforts. He also led performance measurement reporting and evaluation of health care clinical quality and health management programs for the Blue Cross and Blue Shield plans of Washington and the Seattle regional office of the Medicare and Medicaid programs. Mr. Randall received his bachelor's degree from Ohio Wesleyan University and his master's degree in public administration from Columbia University's School of International and Public Affairs. Ted von Glahn, MS Ted von Glahn is Director of Performance Information and Consumer Engagement and oversees PBGH's efforts to collect, score and use health plan and provider performance information through the California Physician Performance Initiative. He also leads the annual California Patient Experience with Doctor Survey project to measure patient experiences with their physician and medical group. Current consumer information responsibilities include work with the California Office of the Patient Advocate to update and expand its consumer quality report card (www.opa.ca.gov), and on behalf of PBGH’s members he evaluates health plan and vendor health consumer decision support tools. He has developed a health plan choice decision support application, the PBGH Plan Chooser, for a number of large purchasers to assist enrollees in choosing a plan by considering plan cost, quality, coverage and program services information. Mr. von Glahn serves on several National Quality Forum advisory panels that are charged with setting national healthcare performance measurement, scoring, and reporting standards. His current advisory roles include serving on the Robert Wood Johnson Regional Market Project, the CMS Hospital Reporting Advisory Group, and the AHRQ CAHPS Advisory Group. Prior to joining PBGH in January 2001, Mr. von Glahn was Senior Vice President of Business Applications at FACCT, the Foundation for Accountability in Portland, OR. There he directed the development of health care information tools for consumer decision-making used by business coalitions, the federal Office of Personnel Management and several states for their employees. His work experience also includes stints at Providence Health Plans and CareMark Health Plan, both in Portland. He was a healthcare management consultant at William M. Mercer, Inc. in Chicago and worked as a legislative aide in the U.S. Congress. Mr. von Glahn received his bachelor's degree from Connecticut College and his master's degree in health policy and management from Harvard University's School of Public Health. Roza Do Roza Do joined the Pacific Business Group on Health in 2006 and is a Project Manager for the California Quality Collaborative (CQC), formerly known as the Breakthroughs in Chronic Care Program (BCCP), and is responsible for managing regional improvement initiatives in underserved regions, including the Inland Empire, Los Angeles and Orange Counties. Her work also includes developing an evaluation framework to measure and analyze CQC’s program-wide impact on performance improvement and organizational capacity for 120 target medical groups in California. She has coordinated collaboratives to improve patient experience and EHR implementation for medical groups and IPAs in California. Prior to joining PBGH, Ms. Do was an intern at the Integrated Healthcare Association (IHA), assessing Pay for Performance measures and organizing the Annual Stakeholders Conference. She also worked at the California HealthCare Foundation in program and measurement development for the California Improvement Network (CIN) that promotes better chronic disease care across outpatient settings. Ms. Do received a BA in Public Health and Public Policy at the University of California, Berkeley in 2005. She plans to pursue her doctorate degree in Public Health to improve quality, access to care, and reduce health disparities for culturally diverse populations. Tammy
Fisher Tammy Fisher joined the Pacific Business Group on Health in September 2005 as a Senior Manager in the Quality Measurement and Improvement department. Her work includes leading the Population Management Coordination strategy for the Breakthroughs in Chronic Care Program to better coordinate population management efforts between Health Plans and Physician Organizations, in addition to providing technical and program expertise to the Integrated Healthcare Association's Pay for Performance Program. Ms. Fisher came to PBGH from Brown & Toland Medical Group, where she managed the Health Improvement and Quality Improvement Departments. At Brown & Toland, she managed clinical, patient experience, and operational initiatives to obtain optimal results in Pay-for-Performance and to provide cost savings to the medical group. Prior to this, she worked for the Hartford Institute for Geriatric Nursing in New York City, where she managed the Specialty Nursing Activities Partnership Program (SNAPP), a national initiative aimed at spreading geriatric best practices to specialty nurses who cared for large geriatric populations. Ms. Fisher earned a BA in Psychology from the University of California, San Diego, and an MPH in community health education from New York University. Amy
Rassbach Amy Rassbach joined the Pacific Business Group on Health in September 2006 as a Project Manager in the Quality Measurement and Improvement department. Her work includes the management of various projects in the California Quality Collaborative, including the Optimizing Performance Series and Optimizing EHR Implementation. She is responsible for maintaining the website, creating marketing materials, and management of program timelines and budgets. Ms. Rassbach recently relocated to the Bay area from New York City. She came to PBGH from The Eye-Bank for Sight Restoration, where she managed the Professional Education Department. At the Eye-Bank, she was responsible for a team of field representatives conducting an educational City metropolitan area and northern suburbs. She also worked closely with many organ donor families and transplant recipients in the education of the public and healthcare professionals on the need and importance of anatomical donation. Ms. Rassbach earned a BA in Biology from the University of Wisconsin, Eau Claire and is interested in pursuing a master's degree in Nursing. Diane
Stewart, MBA Diane Stewart, Director of Performance Improvement joined PBGH in January 2001. Ms. Stewart directs PBGH’s health care improvement initiative - California Quality Collaborative - a statewide collaborative program to re-engineer care in the outpatient setting in partnership with health plans, medical groups and employers. As part of her responsibilities, she developed the California Improvement Network, a program funded by the California HealthCare Foundation to foster practice improvement across all public and private delivery systems in California. Previously, she led the technical development team for the Integrated Healthcare Association’s (IHA) Pay for Performance program which collects and reports measures of clinical performance, patient experience and IT functionality for 215 medical groups caring for 6 million patients. Prior to joining PBGH, Ms. Stewart was Director of Quality and Planning at the Palo Alto Medical Foundation, where she initiated the quality program driving improved outcomes in patient satisfaction, clinical performance, financial performance and staff satisfaction. She has presented at national conferences on pay for performance, fostering regional healthcare improvement, techniques of process improvement and the business case for quality. Ms. Stewart has also held management positions at Harvard Community Health Plan as well as other IPAs and medical groups on the east coast. Ms. Stewart received a BA in Biology from Dartmouth College and an MBA from the Yale School of Management. David
S. P. Hopkins, PhD David S. P. Hopkins is Director of Quality Measurement at the Pacific Business Group on Health (PBGH). Hopkins is also affiliated with the Center for Primary Care and Outcomes Research and the Center for Health Policy at Stanford University Medical School. Prior to joining PBGH in 1995, he was Vice President with International Severity Information Systems, Inc., a medical severity indexing software and consulting firm. From 1978 to 1993, Hopkins held a number of senior management positions at Stanford University and Stanford University Medical Center. Hopkins earned his A.B. in Biology from Harvard, and his M.S. in Statistics and Ph.D. in Operations Research from Stanford. He is a 1993 graduate of the Advanced Training Program in Health Delivery Improvement at Intermountain Health Care. He is co-author (with Susan D. Horn) of Clinical Practice Improvement: A New Technology for Developing Cost-Effective Quality Health Care (Faulkner & Gray, 1994) and of Planning Models for Colleges and Universities (Stanford University Press, 1981), which was awarded the 1981 Frederick W. Lanchester Prize for best publication in operations research by the Operations Research Society of America. Hopkins is author or co-author of articles in The New England Journal of Medicine, Medical Care, Management Science, and Operations Research. Hopkins chairs the California Cooperative Healthcare Reporting Initiative (CCHRI) Executive Committee and the Integrated Healthcare Association Pay-for-Performance Technical Efficiency Committee. He is a director and member of the Executive Committee of the California Hospital Assessment and Reporting Taskforce (CHART). On the national front, he is Vice Chair of the National Quality Forum (NQF) Purchaser Council and serves on the NQF Consensus Standards Approval Committee, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Business Advisory Group, America's Health Insurance Plans (AHIP) Data Oversight Work Group, and the Network for Regional Healthcare Improvement (NRHI) Board of Directors. He serves as well on the Board of Directors of The Guttmacher Institute, a not-for-profit organization dedicated to research, policy analysis, and education in reproductive health. From 1994 until 2006, he served as a Director of Fair Isaac Corporation, a publicly-traded company that provides statistically-based decision systems and services to the financial services, direct marketing, insurance, and retail industries. Cathie
Markow, BSN, MBA Cathie Markow joined PBGH in November 2005 as Senior Manager, CCHRI. In her position, Ms. Markow manages the California Cooperative Healthcare Reporting Initiative - a statewide initiative to promote collaboration instead of competition in health plan and provider-level data collection and performance reporting. Accordingly, she manages the health plan HEDIS reporting project and the Consumer Assessment of Health Plans Survey. Ms. Markow also supports the California Physician Performance Initiative. Prior to joining PBGH Ms. Markow lead clinical data repository, quality improvement and office redesign projects for NAS Consulting. She has successfully lead teams through business process improvement in both the payer and provider environment. With over 20 years experience in the health care industry, Ms. Markow has held senior level management positions leading product development for various healthcare information technology systems including practice management, disease management, and eHealth. As Vice President for Product Management at Velos, Ms. Markow lead the effort to develop web based tools for primary investigators to more effectively manage the recruitment and data collection processes for pharmaceutical clinical trials. Ms. Markow has a BS in Nursing and BA in Sociology from Hartwick College and an MBA from Northeastern University. Maria
Aileen de Leon Aileen de Leon is a Senior Accountant reporting to the Controller. She is responsible for processing accounts payable and receivable. Ms. de Leon is also responsible for PBGH payroll, and tracking and maintaining employee benefits, including health and welfare benefits and time off benefit accruals. Ms. de Leon is also responsible for the monthly bank reconciliation and year-end MISC 1099 reporting. Ms. de Leon also assists with the month-end balance sheet reconciliation and audit preparation. Ms. de Leon received her Bachelors of Science in Business Management and Marketing at San Francisco State University and will pursue her MBA in Accounting in Spring 2008. Noel Manuel Noel Manuel joined the Pacific Business Group on Health in July 2003 and is currently serving as the organization’s Controller. In this position, her responsibilities include the financial statements, budget, general ledger, account reconciliation, audit coordination, tax accountant interface, finance projects and analysis, payroll supervision, accounts receivable and accounts payable. Prior to PBGH, she worked as an auditor for Deloitte and Touche, LLP, and for Robert Half International as a Finance Consultant. Ms. Manuel received a Bachelor’s degree in Economics and Accounting from the University of California, Los Angeles.
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