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Emily London

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SENIOR MANAGER

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Emily London is a Senior Manager at the Pacific Business Group on Health. She manages the Patient Assessment Survey (PAS), a program of the California Healthcare Performance Information System. PAS evaluates and publishes medical group patient experience ratings, based on an annual survey of 40,000 patients across California — the largest system of this kind in the U.S.Emily London is a Senior Manager at the Pacific Business Group on Health. She manages the Patient Assessment Survey PAS), the largest survey program in the country to measure patient experience.

She has held several roles at PBGH. She has worked on the individual physician quality ratings, the Intensive Outpatient Care Program (IOCP) , and diabetes education for clinicians. Prior to joining PBGH in 2012, Emily worked to improve population health within managed care, consulting, and academic organizations. She has worked with OptumHealth, Stanford University, UCSF, and Mercer Health & Benefits.

Emily received a Bachelor of Arts in Honors Psychology and Honors Gender/Feminist Studies from Pitzer College, a member of the Claremont Colleges. She is an Executive MBA candidate at Northwestern Kellogg School of Business Global EMBA program in partnership with the WHU Otto Beisheim Scott of Management in Germany.

She is a certified Project Management Professional (PMP) and also has certifications in Lean Process Improvement and Change Management.